Why did I get the message "Doesn't match any predefined screen in the file." when I pressed the nominated or auto dispense key?
Because WinACD only captures characters from the current active window. You should make sure that when you press the hot key, the window with the transaction amount is the active one.
Why should I assign all six denominations in the denomination setup even though some of denominations are not in the dispenser?
It is important to build the relation of each denomination with all possible cassette Ids.
What's the meaning of "Invalid low level DLL had been called"?
Make sure the correct type of Cash Dispenser has been selected.
Why do I have dispenser communication problems once in a while?
If you are running NT/2000/XP make sure you are running WinACD with "Realtime" priority.
It is also required that the Processor be at least 133 MHz.
Can I use WinACD with DOS applications?
Yes, but only in a DOS window, not full screen.
What types of printers does WinACD support?
WinACD supports any printer that was setup under Windows
Why doesn't Windows NT/2000/XP save the dispenser setup information?
Because of the NT registry security restriction, you to need sign on to NT as a system administrator, and run the program - regedt32.exe from the Start menu. Click on the Security menu and the permissions option. Then change the permission for each entry in "H\KEY_LOCAL_MACHINE\SOFTWARE\COMPUFLEX" to enable all users to have full control.
What Operating Systems does WinACD support?
WinACD will operate under Windows 95, Windows 98, Windows ME, Window NT 4.0, Windows 2000 and Windows XP. Since WinACD is a 32-bit application, it does not support Windows 3.11 or MS-DOS.
What types of Cash Dispensers does WinACD Support?
WinACD supports Diebold, Glory, Arca Tech, DeLaRue, Fujitsu,NCR and Technitrol.
Why should I assign all six denominations in the denomination setup even though some of denominations are not in the dispenser?
It is important to build the relation of each denomination with all possible cassette Ids.
Why am I receiving an error "Invalid low level DLL had been called"?
Make sure the correct type of Cash Dispenser has been selected.
Why do I have dispenser communication problems once in a while?
If you are running NT/2000/XP make sure you are running WinDLL with "Realtime" priority.
It is also required that the Processor be at least 133 MHz.
Can I use WinDLL with DOS applications?
NO, WinDLL must be intergrated with a 32-bit Windows application.
What types of printers does WinDLL support?
WinDLL supports any printer that was setup under Windows
Why doesn't Windows NT/2000/XP save the dispenser setup information?
Because of the NT registry security restriction, you to need sign on to NT as a system administrator, and run the program - regedt32.exe from the Start menu. Click on the Security menu and the permissions option. Then change the permission for each entry in "H\KEY_LOCAL_MACHINE\SOFTWARE\COMPUFLEX" to enable all users to have full control.
What Operating Systems does WinDLL support?
WinDLL will operate under Windows 95, Windows 98, Windows ME, Window NT 4.0, Windows 2000 and Windows XP. Since WinDLL is a 32-bit application, it does not support Windows 3.11 or MS-DOS.
What types of Cash Dispensers does WinDLL Support?
WinDLL supports Diebold, Glory, Arca Tech, DeLaRue, Fujitsu,NCR and Technitrol.
What types of printers does WinCentral support?
WinCentral supports any printer that was setup under Windows
I already have WinACD installed and would like to purchase WinCentral. Does my WinACD need to be upgraded?
Yes, there is a specific version of WinACD that must be used to work with WinCentral.
What operating Systems does WinCentral support?
WinCentral will operate under Windows 95, Windows 98, Windows ME, Window NT 4.0, Windows 2000 and Windows XP. Since WinCentral is a 32-bit application, it does not support Windows 3.11 or MS-DOS.
What types of Cash Dispensers does WinCentral Support?
WinCentral supports Diebold, Glory, Arca Tech, DeLaRue,NCR and Technitrol.
The Compuflex Keyboard is not responding, why?
Make sure the key is in the unlocked position before using the keyboard.
Do we have to use the Compuflex Keyboard with the Line Monitor software?
It is not required, but the design of the keyboard allows two tellers to operate much more effeiciently as opposed to a regular keyboard.
What are the PC's hardware/software requirements to run the Line Monitor?
The PC must be running MS-DOS 6.22. You should have at least 200k of free conventional memory.
The PC needs four COM Ports and one parallel port.
What types of Cash Dispensers does the Line Monitor Support?
The Line Monitor supports Diebold and Glory.
The screen displays "Lockout Invoked". How do I clear this error?
Press the "Cancel" button, then enter a valid Supervisor or Manager ID.
We have lost our passwords, what do we do?
There is no way to reset the passwords in the terminal. You will have to contact your distrubutor and make arrangements to get the terminal re-programmed.
Why am I receiving an error "Waiting for Printer"?
The printer is off-line. Make sure the printer is turned on. Also, check to make sure the paper is inserted correctly.
What types of Cash Dispensers does the Miniterminal Support?
The Miniterminal supports Diebold, Glory, Arca Tech, DeLaRue and NCR.
I've made adjustments to the dip switches, but the settings didn't seem to change.
Make sure you cycle the power to the Protocol Converter after you make any changes to the dip switches
What types of Cash Dispensers does the Protocol Converter Support?
The Protocol Converter supports Diebold, Glory and DeLaRue.
